Support & FAQ

PlantSpace is a mindful community application for plant and gardening lovers on Android and iOS. Native versions for both platforms are currently in active development. We are rolling out private test builds to early testers via the Google Play test track and Apple TestFlight. You can request early access by sending an email to contact@rhizent.space.

Dynamic Profiles are geometric, mathematically generated botanical avatar shapes that evolve along with your gardening journey on PlantSpace. Every new member begins at the Seed stage. As you actively participate—posting plant milestones in Sprouts, commenting on others' journeys with Vines, or engaging in Communities—your avatar shape morphs into a Bud, then expands into a Leaf, and eventually reaches full Bloom.

We maintain an honest, architectural boundary between public and private spaces:

• Whisperings (1:1 messaging): Whisperings use end-to-end encryption. We cannot read your messages. The plaintext content is accessible solely to you and the person you are communicating with.
• Sprouts, Vines & Communities: Public botanical posts (Sprouts), threaded comments (Vines), and Community discussions are public botanical forums accessible to all members of that community.

You can report any public Sprout, Vine (comment), or Community post directly in the app using the three-dot overflow menu and tapping "Report".

For urgent safety concerns, copyright infringement, or harassment, you can email our Grievance Officer directly at grievance@rhizent.space. We acknowledge receipt within 24 hours pursuant to the Information Technology Rules, 2021. For full details, see our Grievance Redressal page.

You can delete your account at any time through two pathways:

1. In-App: Go to Settings → Account → Delete Account, and confirm your credentials.
2. Via Email: Send a deletion request from your registered email address to support@rhizent.space.

Upon confirmation, your profile, authentication credentials, and published content are permanently erased from active databases. For step-by-step instructions and technical details, visit our dedicated Account Deletion Page.

Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Officer is:

View the full statutory timelines and escalation procedures on our Grievance Redressal Page.